Terms of Service

Last updated: 11 October 2026

Acceptance of Terms

By accessing or using AI Notes (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Black Health Intelligence Pty Ltd (ABN: 23 693 026 112) (“BHI”, “we”, “us”, “our”). The business name “telescribe” is registered with ASIC under the Business Names Registration Act 2011.

Description of Service

AI Notes is an AI-assisted clinical documentation tool that provides audio transcription and structured clinical note generation for clinical consultations (in-person, telehealth, and hybrid). The Service is a documentation aid — it assists clinicians with drafting clinical notes. It is not a diagnostic tool, prognostic tool, or clinical decision support system.

Draft Documentation Disclaimer

All outputs generated by AI Notes are draft documentation only.

AI-generated notes are not clinical decision support
AI-generated notes are not diagnosis or treatment recommendations
AI-generated content may contain errors, omissions, hallucinations, or inaccuracies
Ambiguous or unclear content is marked with [unclear] markers but may not capture all uncertainty
Transcription may contain errors, particularly with medical terminology, accents, or poor audio quality

No clinical action should be taken based solely on AI-generated content without clinician review.

Clinician Responsibility

In accordance with Australian clinical documentation and professional indemnity guidance on AI-assisted clinical documentation:

The clinician is the final authority on all clinical documentation
You must review all AI-generated drafts for accuracy and completeness before finalisation
You must correct errors, add key negatives, and ensure clinical reasoning is documented
You must ensure all documentation complies with Good Medical Practice guidelines and MBS rules
Professional obligations under AHPRA and relevant registration boards remain your responsibility
Notes are not automatically pushed to any EMR — you explicitly accept and export finalised documentation

Patient Consent Obligations

Per Australian clinical documentation and professional indemnity guidance, you must obtain informed patient consent before using AI Notes during consultations. Consent should cover:

That the consultation audio will be recorded
That AI will be used to assist with clinical documentation
That a clinician will review and finalise all notes
That audio is processed in real time and not stored
That data may be processed by third-party AI providers (with contractual protections)

Patients must be offered the option to opt out of AI scribe use without penalty. You are responsible for documenting consent in the patient record.

For meeting-minutes mode, you must confirm that all participants were informed and consented before recording. You must not use AI Notes for covert or unauthorised recording. You remain responsible for compliance with applicable surveillance and listening-device laws in your jurisdiction.

Account Terms

You must be a registered health practitioner (or an authorised delegate acting under supervision) to use the clinical features of the Service
You are responsible for maintaining the security of your account credentials
You must notify us immediately of any unauthorised access to your account
You may not share your account credentials with other users

Acceptable Use

You agree to use AI Notes only for legitimate clinical documentation purposes. You must not:

Attempt to extract, reverse-engineer, or replicate training data or model weights
Use the Service for any purpose other than clinical documentation
Share account credentials with unauthorised parties
Attempt to circumvent security measures or access controls
Use the Service in any way that violates applicable laws or regulations

AI Limitations

You acknowledge that:

AI may produce inaccurate, incomplete, or inappropriate content
Transcription errors are possible, particularly with medical terminology, accents, background noise, or poor audio quality
The AI uses the current transcript and any intake text, note context or template instructions that you include. It does not independently verify those inputs or retrieve a complete patient history.
AI-generated content must never be used without clinician review
The quality of outputs depends on the quality of the audio input

Responsible AI use

We develop and operate AI Notes AI features in alignment with the Australian Voluntary AI Safety Standard (the 10 Guardrails) and the SafeAI-Aus governance framework (see safeaiaus.org), applying risk assessment, human oversight, and transparency practices. AI-generated documentation is a draft aid for a qualified clinician to review and is not a substitute for clinical judgement.

TGA Compliance

AI Notes is intended to assist with draft documentation for clinician review. Regulatory classification depends on the intended purpose and actual functions under the TGA's digital scribes guidance. This description is not a certification or confirmation of an exclusion. Core workflows include:

Audio transcription (converting speech to text)
Clinical note summarisation and structuring (organising transcript content into clinical note formats)

The Service does not provide clinical decision support, diagnostic suggestions, treatment recommendations, or any output intended to influence clinical decisions. The TGA's Compliance Principles for 2026 and 2027 identify software as a medical device (SaMD) as a priority focus area — AI Notes maintains strict separation between documentation assistance and clinical decision support to ensure ongoing compliance.

TeleCheck Advisory Services

AI Notes includes TeleCheck, an integrated advisory tool that provides Medicare disaster eligibility checking and MBS item suggestions. You acknowledge and agree that:

All TeleCheck outputs are advisory only and do not constitute billing advice, legal advice, or a guarantee of Medicare eligibility
Eligibility data is sourced from publicly available disaster declarations and the MBS Schedule, synced daily from official sources
Clinicians are solely responsible for independently verifying billing eligibility, selecting the correct MBS item, and ensuring compliance with Medicare rules
BHI is not liable for billing errors, rejected claims, or financial losses arising from reliance on TeleCheck outputs without independent verification
Alternative telehealth pathway information (sexual/reproductive health, mental health, chronic disease management) is provided for general awareness only and does not replace clinical or billing judgement

Privacy and Data Handling

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

The application does not maintain an audio archive. Core clinical records are stored in Sydney. Patient audio and clinical text use Australian AI services only. If those services fail, the AI request is refused with an error, without an overseas clinical AI fallback. AI Notes does not train its own models on patient content; external processing, retention and training terms depend on provider contracts and account settings.

Practice access and professional search

Clinic membership and staff management do not grant patient or diary access. Use only the provider, clinic and clinician permissions independently verified for your assignment. A Halaxy adapter requires activation and authorisation before use. Other practice systems require their own approved connection.

Abe powers included professional search. Its service terms and privacy notice apply to that search. Do not enter patient information. Search results require checking against their original source and do not determine a patient's care or billing eligibility.

Confirm consent and the exact recipient before sending patient resources. Secure resource links grant access to anyone holding them until expiry or revocation. Closing a page does not remove copies already downloaded. Check an uncertain send outcome before retrying.

Intellectual Property

Your content — clinical notes and transcripts generated through AI Notes belong to you (the clinician or your practice). We do not claim ownership of your clinical documentation.
Our platform — the AI Notes platform, software, design, and technology remain the intellectual property of Black Health Intelligence Pty Ltd.

Subscription and Billing

AI Notes offers a free trial period for new users
Paid subscriptions are billed in advance on a recurring basis
Payment is processed securely by Stripe
You may cancel your subscription at any time; access continues until the end of the current billing period
We reserve the right to modify pricing with 30 days' notice to existing subscribers

Fair Use Policy

AI Notes plans include unlimited clinical note generation for normal clinical practice. BHI will monitor usage patterns, including consultation volumes, concurrent sessions, and processing minutes, to ensure fair and reasonable use relative to normal clinical practice patterns.

If your usage consistently exceeds reasonable levels (taking into account normal clinical practice patterns for your specialty and plan type), BHI may:

Discuss your usage with you to understand your needs
Recommend an alternative plan or additional seats that better reflects your actual usage
Adjust your subscription and associated fees to reflect actual usage
Implement usage guidance or processing limits if agreement cannot be reached

BHI will provide at least 14 days' written notice before implementing any usage adjustments or mandatory subscription changes. The fair use policy is intended to ensure sustainable service quality for all users, not to restrict normal clinical workflows.

Limitation of Liability

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied.

BHI is not liable for clinical decisions made based on AI-generated content
BHI is not liable for transcription errors, omissions, or inaccuracies in generated notes
BHI is not liable for any loss or damage arising from reliance on AI-generated documentation without clinician review
To the maximum extent permitted by law, BHI's total liability is limited to the fees you have paid in the 12 months preceding the claim

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

Indemnification

You agree to indemnify and hold harmless BHI and its directors, officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

Your use of AI-generated content in clinical practice
Clinical decisions made based on or informed by AI Notes outputs
Failure to obtain appropriate patient consent
Violation of these Terms or applicable laws

Governing Law

These Terms are governed by the laws of the Commonwealth of Australia. Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of Australia.

Contact

For questions about these Terms, contact us:

Email: office@telescribe.com.au

Black Health Intelligence Pty Ltd (ABN: 23 693 026 112)