Comparisons
AI Notes vs Heidi vs Lyrebird
The full feature-by-feature comparison of the three Australian AI medical scribes. Pricing, scribe features, clinical tools, telehealth, security, integrations — everything we could verify from each company's public website.
AI Notes is Australian-owned.
Competitor prices and plan terms checked on 11 October 2026; other vendor details from 2026-04-14 sources.
The honest summary
Where AI Notes is ahead
- A$99/mo, GST included with no annual commitment; competitor prices were checked on 11 October 2026 and their pages do not state GST treatment
- Professional reference shortcuts; live Abe lookup availability is shown separately
- Browser-to-browser video consultations are part of the plan
- 9 Medicare exemption pathways with audit-logged proformas and TeleCheck postcode disaster-zone lookup
- 15 tools and questionnaires, including BMI, Weight Progress, GAD-7 and official CVD calculator result entry
- Tool results can be reviewed and added to the note
- Australian transcription and note-writing chain with named providers (Deepgram, Microsoft, Google, Amazon) and a labelled last resort — we publish our providers
- The application does not maintain an audio archive; provider terms need separate review
- Meetings workspace with consent audit trail — included, not advertised by either competitor
- Australian-owned clinical documentation app with a Sydney clinical record database
Where competitors are ahead (honestly)
- Heidi has the deepest enterprise EMR integration story (Epic, Oracle Cerner, Athenahealth, eClinicalWorks, Best Practice, Halaxy, Cliniko, Genie, Gentu, Nookal, MediRecords, plus 5+ more); AI Notes has zero live integrations as of 2026-04-14
- Heidi sells a hardware product — “Heidi Remote”, a 21g wearable mic with on-device encryption — and an iOS Epic Haiku integration; AI Notes is web-only
- Heidi has a public free tier with unlimited transcription; AI Notes’s free is a 14-day full-feature trial only
- As at April 2026 (confirm with Heidi), trainees get the Clinician Standard plan free; AI Notes offers 40% student off
- Heidi has multi-region pricing (AUD, NZD, USD, GBP, EUR, JPY, etc.) and the deepest published proof points (KLAS report, Jean Bishop “85% wellbeing improvement”, 2.4M consults/week)
- Lyrebird is exclusively built into Bp Premier with field write-back (BP, weight) and a free “Bp Free” tier for Bp Premier subscribers
- Lyrebird auto-fills Chronic Condition Management Plans, Mental Health Treatment Plans, and Health Assessments from the patient record inside the EMR — AI Notes has the underlying note types but not the named billing-code workflow
- Lyrebird integrates with Cubiko for MBS billing and BetterConsult for pre-consult intake — AI Notes does not yet
- Lyrebird co-developed national AI scribe guidance with MDA National — AI Notes has no MDO endorsement yet
- Lyrebird offers a registrar discount for the duration of registrar employment (amount not published); AI Notes student discount is 40%
- Lyrebird advertises annual billing with a 33% saving (A$160/mo effective); AI Notes is monthly only
- Lyrebird supports terminal server / Citrix and has a public partner API; AI Notes API is not yet public
- Lyrebird publishes outcome data: 80% documentation time reduction, 88% PDQI-9 improved note quality, NHS deployment to 20,000 clinicians
- Both competitors have published customer logos and case studies; AI Notes has none yet
We list these openly because honest comparison is the point. We'd rather you trust this page than discover a gap later.
Feature-by-feature
14 categories. 94 rows. Every cell sourced from a publicly accessible URL on 2026-04-14.
Pricing & Plans (AUD)
What you actually pay each month. Competitor prices and plan terms were checked on 11 October 2026 on each vendor’s own pricing page, which does not state GST treatment; AI Notes is GST included. Other details were verified on 2026-04-14.
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Entry paid plan, billed monthly | A$99/mo, GST included, no annual discount needed | Clinician plan A$120/mo on a Standard seat; A$349/mo on a Max seat | Pro A$240/mo |
| Entry paid plan, billed annually (effective) | A$99/mo, GST included (no annual lock-in offered or required) | Clinician plan A$85/mo on a Standard seat billed yearly; A$249/mo on a Max seat billed yearly | Pro A$160/mo billed annually (about A$1,920 a year) |
| Free tier | No free tier; 14-day full-access trial | Yes — Free plan with unlimited transcription and standard templates | Yes — 50 transcribe and dictate actions + 10 document actions per month |
| Bp Premier bundle | Not applicable | Not advertised | Yes — “Bp Free” included with a Bp Premier subscription |
| Trial | 14 days, full feature access; card required at trial activation | 14 days free on the Clinician plan | 14 days on Pro |
| Student / registrar / trainee discount | 40% off student rate | As at April 2026 (confirm with Heidi), trainees get the Clinician Standard plan free | Discount for the duration of registrar employment, proof required; amount not published |
| Part-time discount | Not advertised | Not advertised on pricing page | Yes — for clinicians working under 25 hours a week; contact Lyrebird sales |
| Group / practice discount | Yes — practices of 3 or more | Practice plan A$130/mo, billed yearly | Tiered discounts on annual subscriptions |
| Cancellation terms | Monthly billing, no annual lock-in, cancel any time | Not specified on pricing page | Monthly or annual billing options |
| Lit search / evidence — included in base price | Professional reference links available; live Abe lookup awaiting verification | Evidence answers listed as included in the Clinician plan, within fair use | Not advertised |
Core Scribe Features
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Real-time transcription | Yes — 4-layer ASR fallback chain | Yes | Yes |
| Ambient capture | Yes | Yes | Yes — “Ambient Scribe” |
| Dictation mode | Yes | Not explicitly advertised on pages reviewed | Yes — dedicated dictation mode |
| Typed notepad | Yes | Yes | Yes — “Notepad” |
| Pause / resume | Yes | Not advertised on pages reviewed | Yes |
| Note types advertised | 19 (SOAP, brief, referral, telehealth, specialist, mental health, sick certificate, procedure, discharge, medication review, plus secondary docs) | “Standard” + “Advanced” templates per tier | SOAP, Progress, custom templates |
| Custom templates | Yes — clinician-configurable | Yes (Advanced templates on paid tier) | Yes — fully customisable, learns from examples |
| Style learning from your past notes | Yes — up to 3 example notes | Yes — “Advanced templates personalisation” | Yes — “adapts to your style over time” |
| Multi-language consults | Not specifically advertised | Not specifically advertised on AU pages | “Varied accents, mixed languages” |
Clinical Tools, Calculators & Questionnaires
Built-in clinical instruments inside the scribe — what you can run from the same recording without leaving the consult.
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Built-in tools | 13 — PHQ-9, K10, DASS-21, ASRS ADHD, EDE-Q, Epworth, ISI, STOP-Bang, Weight Progress, Greene Climacteric, Menopause Rating, BMI, Pain Assessment | Not itemised on pages reviewed | DASS-21 sent pre-consult for MHTP workflow; others not itemised |
| Mental health questionnaires | PHQ-9, K10, DASS-21, ASRS ADHD | Not itemised | DASS-21 |
| Australian CVD Risk Calculator | Not available in the current tool catalogue | Not itemised | Not itemised |
| Sleep tools | Epworth, ISI, STOP-Bang | Not itemised | Not itemised |
| Custom tool creation | Requests can be submitted; availability and cost must be agreed | Not advertised | Not advertised |
Specialty & Role Coverage
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Specialties advertised | 50+ specialty knowledge packs | 300+ clinical specialties claimed; specialties grouped by category | 50+ medical specialties listed |
| Role-specific templates | 35+ clinician role templates | Family Medicine, Specialists, Nurses, Mental Health, Allied Health, Dentists, Veterinarians, Trainees | Per-discipline product pages: GPs, Specialists, Allied Health |
| Veterinary support | Not advertised | Yes | Not advertised |
| Dental support | Not advertised | Yes | Not advertised |
Telehealth, Medicare & Australian Compliance Workflows
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Video consult included | Yes — browser-to-browser, browser-native WebRTC, no per-minute charges, no add-on, no external platform | Not advertised as a core included feature | Captures audio from existing video calls; does not provide its own video platform |
| Phone consult support | Yes — BYO Vonage / Twilio plumbing | Not advertised | Yes — speaker-mode capture instructions provided |
| Audio isolation when wearing headphones | Yes — server-side audio capture | Not advertised | Yes — explicit feature for telehealth |
| Medicare exemption pathways | 9 pathways with audit-logged proformas (Natural Disaster, BBV/SRH, Mental Health FPS, Urgent After-Hours, Under 12 Months, Homelessness, AMS/ACCHS s19(2), MyMedicare, COVID-19) | Not advertised on pages reviewed | Not advertised on pages reviewed |
| Disaster-zone postcode eligibility lookup | Yes — TeleCheck postcode-to-LGA-to-disaster-zone check | Not advertised | Not advertised |
| Chronic Condition Management Plans | Care plan note type supported; not a named billing-code workflow | Not specifically advertised | Yes — “initial and review plans drafted from patient record” |
| Mental Health Treatment Plans | Mental health note type supported | Not specifically advertised as named product | Yes — DASS-21 pre-consult, MHTP auto-fill from EMR |
| Health Assessments (ATSI, 45-49, 75+) | Not a named workflow | Not advertised | Yes — “designed for nurse-led completion and GP review” |
| MBS code suggestions | Yes — advisory MBS suggestions in the note flow | Not advertised on AU pricing page | Via Cubiko integration for Bp Premier subscribers |
Document Generation
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Referral letters | Yes — generated from same recording, PDF letterhead | Yes (Scribe tier) | Yes — unlimited on Pro |
| Discharge summaries | Yes | Not specifically advertised | Not specifically advertised |
| Sick / work / Workcover certificates | Yes — sick certificate template | Not specifically advertised | Yes — Workcover certificates listed |
| PDF letterhead with clinician signature | Yes — uploaded signature image, full letterhead | Not advertised on pages reviewed | Yes — unlimited PDFs on Pro |
| Fill existing PDF forms / templates | Not advertised | Not advertised | Yes — upload PDF, auto-fill from consult and patient record |
| Email document to patient / clinician | Yes — via Resend, with audit trail | Not advertised | Not specifically advertised |
| Patient resource library | Yes — admin-managed library, send by email | Not advertised | Not advertised |
Lit Search & Clinical Evidence
Point-of-care evidence and reference search — what each tool offers, and what it costs.
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Lit search at point of care | Live Abe lookup awaiting outside-host verification; reference links are available | Yes — Evidence answers listed as included in the Clinician plan, within fair use (Heidi pricing page, 11 October 2026) | Not advertised |
| Transparent citations | Live lookup not yet verified | Yes — “transparent citations” | Not advertised |
| Patient-context-aware answers | Consultation text is not used for Abe professional lookup | Yes — “patient-context-aware answers” | “Patient context across documentation” |
| CPD / CME tracking | Not advertised | Yes — CPD/CME tracking on Evidence add-on | Not advertised |
| Documentation aid only (TGA-safe stance) | Draft documentation is the intended purpose; classification depends on actual functions | Standard documentation aid framing | Standard documentation aid framing; “clinician oversight always” |
EMR & Practice Management Integrations
Direct EMR / PMS integrations advertised on each company’s public integrations page on 2026-04-14.
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Best Practice (Bp Premier) | Planned (not yet live) | Yes | Yes — “Exclusively built into Bp Premier”, with field write-back (BP, weight) |
| Genie / Gentu | Planned | Yes | Yes |
| Medical Director | Planned | Yes | Not listed |
| Halaxy | Planned | Yes | Not listed |
| Cliniko | Not yet | Yes | Not listed |
| MediRecords | Not yet | Yes | Not listed |
| Nookal | Not yet | Yes | Not listed |
| Cubiko (MBS billing) | Not yet | Not listed | Yes — exclusive integration |
| BetterConsult (pre-consult intake) | Not yet | Not listed | Yes |
| Epic | Not on roadmap (AU focus) | Yes — SMART on FHIR, Hyperspace / Hyperdrive / Haiku | Yes — enterprise pathway |
| Oracle Cerner | Not on roadmap | Yes — MPage write-back | Yes |
| FHIR / HL7 v2 / SMART on FHIR | Not yet | Yes | Yes |
| Public partner API | Not yet public | Not advertised | Yes — “Lyrebird OpenAPI” publicly documented |
| Webhooks for write-back | Not yet | Not advertised | Yes — Partner API webhook write-back |
AI & Technology Transparency
How much each vendor tells you about the AI models they use.
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Speech recognition (ASR) providers named publicly | Deepgram (Australian region), then Microsoft Azure Speech (Australia East) — named publicly | Not advertised — “our AI” | Not advertised |
| Reasoning model providers named publicly | Google Gemini on Vertex AI (Sydney), then Azure OpenAI (Australia East), then Anthropic Claude on Amazon Bedrock (Sydney); labelled last resort via Vercel AI Gateway outside Australia | Not advertised | Not advertised |
| Self-hosted / on-prem option | Not offered | Not advertised | Not advertised |
| Hardware wearable / on-device | Not offered | Yes — “Heidi Remote” 21g wearable mic with on-device encryption | Not offered |
| De-identification before LLM processing | Not advertised | Yes — “automatically removes identifiable details before processing” | Not explicitly advertised |
| Patient data used to train AI | AI Notes does not train its own models on patient content; third-party terms and account settings require verification | “Heidi doesn’t use any of your data to train our AI” | “We don’t train AI on your data” |
Security, Privacy & Australian Sovereignty
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Database hosting region | Stored in Sydney; transcription and note writing processed in Australia, with a labelled last resort outside Australia | Australian-headquartered; specific data residency commitments require contacting Heidi | “Processed and stored within Australia” |
| Audio retention policy | Application processes audio in memory without an audio archive; provider retention needs separate verification | “As soon as Heidi transcribes, the audio disappears. No audio is ever kept.” | “Audio is securely destroyed” after transcription |
| Australian Privacy Act / APP alignment | Requirements and applicability require review; not a compliance certification | Not explicitly advertised on pages reviewed | Yes — “aligned with Australian Privacy Principles” |
| HIPAA alignment (US) | Not claimed (AI Notes is AU-only, not a US product) | Yes — listed in safety footer | “Aligned with APP, HIPAA, and GDPR” |
| GDPR alignment | Not claimed | Yes — UK/EU footer | Yes |
| SOC 2 Type II certification | Not claimed | Not found on pages reviewed (may be in gated trust centre) | Not advertised on pages reviewed |
| TGA Digital Scribes alignment (5 February 2026) | Draft documentation is the intended purpose; classification requires review against actual functions | Not explicitly named | Not explicitly named |
| AHPRA AI-labelling on outputs | Yes — draft disclaimers on every AI output | Not advertised | “Respects clinician oversight and review at all times” |
| Co-developed with a defence / MDO body | Not yet | Not advertised | Yes — co-developed national AI scribe guidance with MDA National |
| Owner identity and legal entity | Black Health Intelligence Pty Ltd (ABN 23 693 026 112). ASIC business name “telescribe” registered 18 February 2026 | Australian-incorporated company; ABN searchable on ABR | Australian-incorporated company; ABN searchable on ABR |
Platform, UX & Workflow
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Web app | Yes | Yes | Yes — entirely web-based, no downloads required |
| iOS / Android app | Not yet — mobile web works on iOS Safari and Android browsers | Downloads page in footer; Heidi Haiku is an Epic-specific mobile integration | Mobile web only |
| Desktop client | Not offered (web only) | Downloads page listed in footer | Not offered |
| Terminal server / Citrix support | Not advertised | Not advertised | Yes — explicitly supported |
| Theme options | 11 themes including 7 Australian botanical themes | Not itemised | Not itemised |
Meetings Workspace
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Team meeting / case conference workspace | Included workspace with explicit consent acknowledgement, returned transcript segments, draft minutes and action items; signed-in capture acceptance pending | Not advertised on pages reviewed | Not advertised on pages reviewed |
| Per-participant consent audit trail | Yes — audit-logged consent capture | Not advertised | Not advertised |
Support, Onboarding & Trust Signals
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Self-serve signup | Yes | Yes | Yes |
| Live chat | Not yet | Yes | Yes — business hours via Help Centre |
| Status page | Not yet | Yes — “System Status” publicly linked | Not listed |
| Customer logos / case studies | None published yet | KLAS Research, MaineGeneral Health, Jean Bishop Centre | Gold Coast Health, Grove Medical, St Kilda Medical Group, Ochre Health, 4 SW London NHS Trusts |
| Quantitative outcomes published | Not yet — internal data only | “2.4 million consultations per week”; KLAS “100% would purchase again”; Jean Bishop “85% wellbeing improvement” | 80% reduction in post-consult documentation time; 88% PDQI-9 improved note quality; 84% workflow improvement; 68% patients notice more engagement |
| NHS / large enterprise deployment | Not yet | Not specifically advertised on AU pages | Yes — 4 South West London NHS Trusts, 20,000 clinicians |
Beta & Roadmap Visibility
| Feature | AI Notes | Heidi | Lyrebird |
|---|---|---|---|
| Public changelog | Not yet | Yes — Changelog link in footer | “Product Updates” blog posts |
| Public roadmap | Not yet | Not formally published | Not formally published |
How AI Notes is built
Australian-hosted
Transcripts and clinical notes stored in Supabase Sydney. Australian data centres, Australian-incorporated owner, Australian Business Number visible.
Application audio handling
The application processes audio in memory without maintaining an audio archive. Provider processing and retention terms need separate verification.
Clinician review
Generated documents require clinician review. Regulatory classification depends on intended purpose and actual functions; this page is not a certification.
About this comparison
Every claim on this page is sourced from each company's publicly accessible website as of 2026-04-14. We do not infer features that are not advertised publicly. Where a competitor does not advertise a feature, we mark it “Not advertised” rather than “does not exist”.
No false claims. If you spot a fact that is incorrect or out of date, email office@telescribe.com.au and we will update it within one business day.
No association. AI Notes is not affiliated with, endorsed by, or partnered with Heidi Health Pty Ltd or Lyrebird Health Pty Ltd. Trade marks are the property of their respective owners. Comparative advertising is explicitly legal in Australia under section 122(1)(d) of the Trade Marks Act 1995.
Sources fetched on 2026-04-14:
- AI Notes: https://www.telescribe.com.au
- Heidi homepage: https://www.heidihealth.com/en-au
- Heidi pricing: https://www.heidihealth.com/en-au/pricing
- Lyrebird homepage: https://www.lyrebirdhealth.com/au
- Lyrebird pricing: https://www.lyrebirdhealth.com/au/pricing
Try it for 14 days
A$99/mo, GST included after the free trial. Video consult included. Lit search beta included. Australian-hosted. No annual lock-in. Cancel any time.
Start free trial